The Facilities Manager is a vital role, responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficient. With a team of technicians, you will be responsible for ensuring adequate coverage is on site during all opening times to maintain all aspects of the attraction including the tanks, equipment, machinery, life support systems, special projects and all facility needs.
Functions & Responsibilities
Leading and conducting maintenance and repair of HVAC, electrical, plumbing systems, aquarium tanks and life support systems.
Managing routine and reactive maintenance of buildings and infrastructure, adhering to all mandatory and best practice schedules.
Developing and driving the annual maintenance plan.
Collaborating with various departments such as Operations, Admissions, Retail, and Displays to support all facility-related aspects.
Ensuring the attraction operates safely and securely at all times.
Completing documentation for safety checks, inspections, repairs, and maintenance work.
Undertaking necessary training and development activities.
Demonstrating a guest-centric approach, assisting and interacting with guests to enhance their experience.
Upholding the company’s values, mission, and vision.
Maintaining written safe working practices and risk assessments for all maintenance and facilities activities.
Perform other duties as assigned
Skills & Experience
Education & Experience
Bachelor’s degree in biology, marine science, hydraulic engineering, or a related field or an equivalent combination of education and experience.
4+ years of experience with water filtration systems, including water quality testing and maintenance.
Experience with fluid dynamics, pumping, and HVAC systems.
Knowledge of PVC pipe bonding best practices and computerized building automation control systems.
Strong oral and written communication skills and organizational abilities.
The ability to repair and replace pipes, pumps, and other water filtration systems.
Familiarity with basic hand tools, light power tools, and motorized equipment.
Budget management skills and the ability to create purchase orders
Experience in maintenance, preferably holding a professional qualification in a mechanical or electrical field.
Experience in maintaining a variety of equipment, including life support systems, tanks, water quality, and general facilities tasks.
3-5 years of managerial experience in a technical environment.
Experience in a guest-centric service industry is preferred.
The ability to thrive in high-pressure and stressful situations.
Proven ability to handle multiple projects simultaneously and multitask effectively.
Flexibility to work various shifts, including days, nights, weekends, holidays, and special events.
Lifting and moving objects up to 50 pounds (100 pounds with two-person lift).
Pushing and pulling up to 68 pounds.
Shoveling up to 10 pounds.
Working in confined spaces.
Standing, walking, climbing steps/ladders, kneeling, bending, and squatting.
Tolerating odors, heat, high humidity, and potential zoonotic diseases.